Terms of Service

1. The agreement

These Terms are a contract between you and Su Information Technologies LLC, a Colorado limited liability company doing business as Suithera. By creating an account or using the service you accept them. We may update these Terms with notice; continued use after the effective date is acceptance.

2. Eligibility and accounts

Suithera is built for licensed mental-health clinicians and their practices. You are responsible for the accuracy of your registration information, for safeguarding your credentials, and for all activity under your account. Client portal access is extended by clinicians to their clients and is governed by these Terms as well.

3. The service

Suithera provides practice-management software: scheduling and online booking, client records and documentation, a secure client portal and messaging, invoicing and payment collection, and appointment notifications. Features may evolve; we will not materially degrade the core service during a paid term without notice.

4. Fees and billing

Paid subscriptions bill monthly (or annually, where offered) through Stripe and renew automatically until cancelled. You can cancel at any time, effective at the end of the current billing period. We may change fees with at least 30 days’ notice, applying from your next billing cycle. Card processing fees for client payments are disclosed in the product.

Add-ons. Optional add-ons (Suithera AI $29/mo, Suithera Web $59/mo, Suithera Claims $29/mo, Suithera Automation $19/mo) are separate subscriptions with their own prices and trial periods. Adding or cancelling an add-on does not change your base subscription, and cancelling your base subscription cancels its add-ons.

4a. Fair use of metered features

Some add-ons carry a monthly allowance rather than being literally unlimited, because each unit costs us money to produce. The allowances are:

• Suithera AI — 300 AI notes per calendar month.
• Suithera Claims — 150 claims per calendar month.

These ceilings are set well above the volume of a full-time solo practice and exist to prevent automated abuse and account sharing, not to limit ordinary clinical work. We will warn you inside the product before you reach an allowance. If you reach it, the metered feature pauses until the next calendar month; everything else in your account, including access to and export of all your records, continues to work normally. If your practice genuinely needs a higher allowance, contact us and we will arrange one.

5. Cancellation and data export

Fees already paid are non-refundable except where the law requires otherwise. After cancellation or termination, you have a 30-day window to export your practice’s records from within the product, after which we may delete them subject to legal holds and retention obligations.

6. HIPAA — business associate agreement

If you are a HIPAA Covered Entity, Suithera acts as your business associate, and our Business Associate Agreement is incorporated by reference into these Terms upon account acceptance. If these Terms conflict with the BAA, the BAA governs with respect to protected health information.

7. Your data and your responsibilities

You own your practice’s records. You grant us the limited license needed to host, process, back up, and display them to operate the service. You are responsible for the lawfulness and accuracy of the data you enter, and for obtaining any consents your practice requires — including, before enabling text-message reminders for a client, that client’s prior express consent to receive them. See the SMS Terms.

Text-message reminders are transmitted from a toll-free number owned and registered by Su Information Technologies LLC, which is the registered sender of record for that number with the messaging carriers and the author of every message template. Suithera transmits those health care messages solely as your HIPAA business associate, on your behalf, under the Business Associate Agreement between us. Consent remains yours to obtain and yours to hold: nothing in this agreement transfers it to Suithera, appoints you as Suithera’s agent, or makes Suithera a party to your treatment relationship with your client. Suithera is the system of record for the consent you collect, and stores the date, the method, and the clinician who recorded it.

8. Not medical advice

SUITHERA IS PRACTICE-MANAGEMENT SOFTWARE. IT DOES NOT PROVIDE MEDICAL OR CLINICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IS NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT. CLINICIANS REMAIN SOLELY RESPONSIBLE FOR THE CARE THEY PROVIDE. IF YOU OR SOMEONE ELSE IS EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

9. Acceptable use

• No unlawful use, and no use outside the scope of your professional licensure.
• No unsolicited or marketing messages through the notification channels.
• No probing, disrupting, or circumventing security or access controls.
• No reselling or providing the service to third parties without our agreement.

10. Third-party services

The service interoperates with third parties (for example Stripe, calendar and video providers). Their services are governed by their own terms, and we are not responsible for them.

11. Intellectual property

Suithera and its software, design, and content are our property or that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND OUR TOTAL LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES YOU PAID TO SU INFORMATION TECHNOLOGIES LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. Nothing in these Terms limits liability that cannot be limited by law, or either party’s obligations under the BAA.

14. Indemnification

You will defend and indemnify us against third-party claims arising from your data, your use of the service in violation of these Terms, or your provision of care.

15. Termination

You may stop using the service at any time. We may suspend or terminate an account for material breach, unlawful use, or risk to the service or other customers, with notice where practicable. Sections that by their nature survive termination survive.

16. Governing law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules; exclusive venue lies in the state and federal courts of Colorado, and each party consents to their jurisdiction.

17. Miscellaneous

If a provision is unenforceable, the rest remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. These Terms, the BAA, and the policies they reference are the entire agreement. Notices to us: support@suithera.com.

See also the Privacy Policy and SMS Terms.